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Asks how to resend corrected message despite 24h lock and bulk-send via checkboxes.

Community Member
Hello, two questions regarding the new Decile interface:
1. Resending a message: I initially sent the template with the wrong sender (my user account). I corrected the template, but when I try to resend it to the same investor, I get a message that the investor already received this message within the last 24 hours. Is there a way to resend the corrected version
2. Sending in bulk: How can I select multiple investors from a checklist (using checkboxes) and send the same template to all selected investors at once?
2 replies
Community Member
Decile Base AI

Great questions! Here's what I can share:

1. Resending within 24 hours

The 24-hour block is a built-in protection to prevent accidentally spamming your LPs. To work around it, you can change at least one character in the subject line, which should allow you to resend the corrected version right away.

2. Sending in bulk

Bulk sending via checkboxes is supported! Here's how:
- Select your investors from the pipeline using the checkboxes
- Click "Send Email" from the navigation bar at the top
- Choose your template and send

One heads up: there is a known bug where customizations made to the email body or subject after selecting a template may not carry through when sending in bulk. If you need to personalize the message, sending individually via the "@" icon next to each prospect's name is a more reliable option for now.

Hope that helps! Let me know if you run into any other issues.

Community Member
Hey Eden,

For #1, that’s just our duplicate email protection kicking in. If you change the email subject by 1 letter, that will allow you to send a second one.

For #2, you can do that via the closing pipeline.
Eg https://mfund.decilehub.com/pipelines/yKvyP138?view=pipeline
You can get there via Fundraising -> closing summary -> closing pipeline

Does that answer your question?

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